Terms and Conditions

General terms and conditions of Diamond Clean & Move Service GmbH

I. Scope
The execution of an order takes place according to the following conditions of Diamond Clean & Move Service GmbH as far as these do not conflict with mandatory legal regulations. The conditions are based on the provisions of the Swiss Code of Obligations (OR). The general terms and conditions serve to supplement the statutory provisions. Agreements that deviate from the terms and conditions must be made in writing to be valid and legally signed by Diamond Clean & Move Service GmbH.
II. Cleaning services
General
The cleaning work to be carried out regarding removal cleaning applies to vacant apartments or single houses. Furniture that is not part of the contract and has not been cleared will not be cleaned by the contractor. The cleaning material is provided by the contractor. If the customer requests special cleaning agents, these will be made available by the customer and used according to the customer’s instructions.
Obligations of Diamond Clean & Move Service GmbH
Diamond Clean & Move Service GmbH carries out the order in accordance with the contract and with the necessary care. Diamond Clean & Move Service GmbH is entitled to transfer the order in whole or in part to other service providers.
Purchase guarantee
Diamond Clean & Move Service GmbH guarantees that the apartments it has cleaned will be accepted by the landlords, provided that the apartment is handed over within 5 days of cleaning. If the handover takes place more than 5 days after cleaning, this acceptance guarantee does not apply. In this case, any subsequent cleaning that may be necessary would have to be paid for by the client.
Prices
The price is calculated according to expenditure or as a flat rate. The parties agree on this individually.
pay
The terms of payment can be agreed individually. Invoices are to be paid within 10 days. In the event of late payment, a reminder fee of 10% of the outstanding invoice amount, but at least CHF 50.00, will be charged.

If an invoice payment is desired, the invoice must be paid by the start of cleaning. If the invoice has not been paid when cleaning begins, it must be paid in cash after the apartment has been handed over.
Rescheduling / withdrawal by the client
The client has the right to postpone an order that has been placed. In this case – regardless of a previous, different agreement – the agreed price must be paid in full when the postponement is announced. Unless immediate, full payment is made, Diamond Clean & Move Service GmbH is entitled to withdraw from the contract. Additional costs incurred by the postponement of Diamond Clean & Move Service GmbH are to be reimbursed by the client.

The client can withdraw from the contract at any time with complete indemnification for Diamond Clean & Move Service GmbH. Any withdrawal by the client must be made in writing. In the event of cancellation no later than 14 calendar days before the planned execution of the order, 30% of the amount offered in the offer is owed in the sense of a flat-rate compensation for expenses, efforts and activities (contractual penalty). In the event of withdrawal less than 14 calendar days before the planned execution of the order, 60% of the amount in the offer is owed. If the execution of the order is only 3 or less calendar days away when the client withdraws from the contract, 90% of the total offer amount is owed. The Diamond Clean &

If Diamond Clean & Move Service GmbH has submitted an offer with the expected hours required after a visual inspection, and if these are massively undercut due to the “pre-cleaning” by the customer, Diamond Clean & Move Service GmbH reserves the right to charge the customer for the In any case, the resulting downtime must be invoiced for at least two hours.
Resignation of Diamond Clean & Move Service GmbH
Diamond Clean & Move Service GmbH reserves the right, in the case of objects that exceed the normal degree of soiling (for example mold, vermin, mountains of rubbish, messi household, etc.) or if the client has deliberately not mentioned or simply left out objects to be cleaned not to carry out the agreed work. In this case, Diamond Clean & Move GmbH can charge a flat-rate travel allowance of CHF 40.00 plus CHF 0.75 per kilometer driven for meetings and visits carried out on site.
liability
Diamond Clean & Move Service GmbH is only liable for damage that can be proven to have been caused by gross negligence on the part of its staff. It is only liable insofar as it cannot prove that it has taken all due care in the circumstances to prevent damage of this kind or that the damage also occurred when this care was exercised.